Posted June 15th, 2023

Member for Myall Lakes Tanya Thompson welcomes the introduction of a permanent Quiet Hour at the Service NSW Taree and Tuncurry Service Centres.

Mrs Thompson said eight Service Centres across the State were selected for a trial of Quiet Hour by the NSW Liberal and Nationals Government in 2022.

“The trial was very successful and 97 per cent of people surveyed found it a positive experience,” Mrs Thompson said.

“It’s fantastic that a permanent Quiet Hour is now being rolled out to 107 Service Centres across NSW, including at Taree and Tuncurry.

“People in our own community who may be sensitive to light or overstimulated by sound can now complete Service NSW transactions in a more comfortable and safe environment.”

During Quiet Hour, the volume of music and ticket announcements is reduced and lighting is dimmed, and customers are asked to minimise conversations and put their mobile phones on silent mode. Mrs Thompson said Service NSW staff will also undertake disability awareness training to help provide customers living with disability, and their carers, extra support during each visit.

“I couldn’t be more proud of our fantastic Service NSW staff and the world-class customer service they provide to everyone in our community,” Mrs Thompson said.

“Introducing a Quiet Hour is a small step forward, but for Service NSW customers living with disability it is a big step towards creating a supportive and inclusive environment.”

  • Quiet Hour at Taree Service Centre will take place on Tuesdays and Thursdays from 1:30pm to 2:30pm.
  • Quiet Hour at Tuncurry Service Centre will take place on Tuesdays from 9am – 10am.

For more information and a full list of Service Centres participating in Quiet Hour, go to: www.service.nsw.gov.au/about-us/our-organisation/quiet-hour.

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